To ensure a pleasant shopping experience at the amadana ONLINE STORE, we kindly request that you register as a member.
*Before registering, please be sure to read and agree to our "Terms of Service" and "Privacy Policy".

Member Registration

You can register as a member via the new member registration link.

*Please note that once registered, your ID cannot be changed.
*If you have spam countermeasures enabled, please unblock the domain @amadana.pro. (If not unblocked, you may not receive communications from the amadana online store.)

Confirming/Changing Registration Information

Registered members can confirm and change their email address, postal address, password, etc., from My Page.

Please note that product prices, designs, specifications, etc. are subject to change without prior notice.

Shipping Fees

Honshu and Shikoku: 550 yen
Hokkaido: 1100 yen
Okinawa: 880 yen
*Prices include tax
*No shipping to remote islands

*Free shipping for orders totaling 5,500 yen (including tax) or more.

Shipping Company

Sagawa Express Co., Ltd.

*Some products with shipping included will be delivered by regular mail. Please note that even if you purchase an item eligible for courier delivery at the same time, it will generally be delivered by regular mail separately.

*Shipping will be suspended during summer and winter holidays.

Delivery Date and Time

＜Estimated Delivery Date＞
Delivery times vary by region, but generally take approximately 4 to 8 days after your order.
*Please note that even if you set a time-specific delivery service for some regions, such as Okinawa, we may not be able to meet your requested date. We appreciate your understanding.
*Delivery times may be slightly extended due to traffic conditions, weather, or regional factors. We appreciate your understanding.

Order Tracking

You can check your order status using the "Kuroneko Yamato Tracking System" below.

To track your order, please have the "Tracking Number" ready, which is included in the "Shipping Confirmation Email" sent after your item has shipped.

＜Scheduled Delivery Time＞
You can specify a delivery date and time starting from the 7th day after your order date.
You can select the following time slots:

• 1. : Do not specify
• 2. : Morning
• 3. : 2 PM - 4 PM
• 4. : 4 PM - 6 PM
• 5. : 6 PM - 8 PM
• 6. : 7 PM - 9 PM

*Please note that even if you set a time-specific delivery service for some regions, we may not be able to meet your requested date. We appreciate your understanding.
We do not offer international shipping.

The following payment methods are available:

Credit Cards

■Available cards (one-time payment)
VISA・MasterCard・JCB・AMERICAN EXPRESS・Diners

■Smartphone Payments
PayPay：https://paypay.ne.jp/
LINE Pay：https://pay.line.me/portal/jp/main
Rakuten Pay：https://pay.rakuten.co.jp/
Merpay：https://www.merpay.com/
Please refer to each website for details.

■d払い
https://service.smt.docomo.ne.jp/keitai_payment/

■Paidy (Postpaid)
https://paidy.com/landing/

Receipt

You can download it from your account screen.

Delivery note

A delivery note will be included with your order upon delivery.
The delivery note will include the sender's name, recipient's address and name, product name, and quantity.
*Delivery notes are not included with gift orders. Thank you for your understanding.

Gift WrappingPlease see here for details on our gift wrapping service.

Cancellation and Changes to Orders

To cancel an order, please contact us by phone or email.

Returns and Exchanges

If the delivered product is defective or differs from what you ordered, we will arrange for a return or exchange.

Return and Exchange Procedures

If you wish to return a product, please contact us via the inquiry form within 7 days of receiving the item and send it back to the designated return address. Please note that returns will not be accepted in the following cases:

• 1. : Products that have been opened or used (except for defective products discovered after use)
• 2. : Products that have been scratched or damaged by the customer
• 3. : Returns due to customer convenience (e.g., wrong size, different fromイメージ)
• 4. : Sale or outlet items

Exchanged items will be shipped once the returned item has arrived at our facility and the replacement is ready.
*This is limited to cases where the corresponding item for exchange is in stock.
Please note that if an exchange cannot be fulfilled due to lack of stock or other reasons, we will process a refund.

Refunds

For returns due to reasons on our side or the shipping company's side, such as damage upon arrival, we will refund the product price, shipping fees, and cash-on-delivery fees.
・If payment was made by credit card, we will adjust the credit card transaction amount.
*Even if shipping was free due to a purchase of 5,500 yen (including tax) or more, if the product return causes the total to fall below the free shipping threshold, the shipping fee will be deducted from the refund amount.

Returns and Contact Information

Please use the inquiry form below.
Inquiry Form
*Please note that responses may take longer if your inquiry falls on a Saturday, Sunday, or public holiday. Thank you for your understanding.

Other

For any questions or concerns regarding returns, exchanges, or refunds, please contact us via the inquiry form.

amadana Online Store has established terms of use. Please read and agree to the "Terms of Service" before using the store.

Regarding your personal information, we handle it carefully based on our "Privacy Policy."
Furthermore, for security reasons, pages that require input use SSL. All your information, such as credit card details and address, is encrypted, and communication content is protected, so please use with peace of mind.

The amadana online store website utilizes advanced web technologies in some parts of its design, which may result in unintended display or unavailability of some services on certain web browsers or other environments that are not compatible with these technologies. Also, the colors displayed may differ from the original.

The current amadana online store has been confirmed to operate in the following environments:

＜Mac OS＞

• Safari (latest version)
• Firefox (latest version)
• Chrome (latest version)

＜Windows＞

• EDGE (latest version)
• Chrome (latest version)
• Firefox (latest version)

＜Smartphones / Tablets＞

• iOS (latest version)
• Android (latest version)

Technologies Used

Some display elements utilize JavaScript. JavaScript must be enabled.
Some display elements utilize cookie information. Cookies must be enabled.

These are frequently asked questions from customers regarding the use of the amadana online store. Please refer to them before making an inquiry.

Can I add items to an order? Can I combine multiple orders into one?

We do not accept changes to order contents or additions of items after an order has been placed.
Additionally, we do not combine multiple orders for shipping.
We kindly ask that you carefully confirm your order details before placing your order.

Can I reserve or hold an item?

We regret that we do not offer notifications upon arrival, special orders, or holds for items.

Can I make a purchase without registering as a member?

Please register as a member.

I haven't received my order confirmation email.

Order confirmation emails are sent automatically. It is possible that you have a domain-specific setting enabled, or that there is an error in your registered email address.
You can check your order history from My Page. You can view your order details by clicking on "Details" under My Page > Purchase History.

I want to change the shipping address or scheduled delivery date/time.

We do not accept changes to the shipping address or scheduled delivery date/time after an order has been placed.
We apologize for the inconvenience, but the shipping email includes the tracking number, so please contact the delivery company to change the delivery date and time.

My item was returned due to long-term absence.

If you do not contact us after a delivery attempt notice has been left, your package will typically be returned to our distribution center within about one week.
Once it is returned, your order will be cancelled, so please contact the post office as soon as possible. If you do not have a delivery attempt notice, please contact our inquiry desk.

Can I return or exchange an item?

Please refer to the information above regarding returns and exchanges.
As a general rule, we do not accept cancellations or changes to orders due to customer's convenience, so please confirm carefully before purchasing.

Can I get a receipt?

If you wish to have a receipt issued, please write [Receipt request] in the remarks column of your cart. If no specific instructions are given, we will issue a receipt with the recipient's name as the orderer's name and the description as [for merchandise].

Do you ship internationally?

We only deliver within Japan.

Can I order by phone?

We do not accept orders by phone. Please place your order through this website.