Shipping Policy

【Order Processing Time】 All orders are processed within [1-3] business days (excluding weekends and holidays) after the order confirmation email is sent. You will receive another notification once your order has shipped.

※Please note that processing may take longer during periods of high order volume or promotional campaigns.

【Domestic Shipping Rates and Estimated Delivery Times】 Shipping charges for your order will be calculated and displayed at checkout.

• Shipping Fees

  Honshu/Shikoku: 550 yen
  Hokkaido: 1100 yen
  Okinawa: 2200 yen
  ※Prices include tax
  ※We do not ship to remote islands

  ※Free shipping on orders totaling 5,500 yen (including tax) or more.

【International Shipping】We currently do not offer international shipping.

【How to Check Your Order Status】 Once your order has shipped, you will receive an email containing a tracking number. You can use this tracking number to check the status of your delivery on the carrier's website. Please note that it may take up to [48 hours] for tracking information to be updated in the system.

If you have not received your order within [5 days] of receiving your shipping confirmation email, please contact us at [Support email address or contact form link] with your order number and name. We will investigate the matter immediately.

【Returns, Exchanges, and Refunds】 For details regarding returns, refunds, and exchanges, please refer to our [Link to Return Policy page].

【Contact Information】 If you have any questions regarding shipping, please feel free to contact us at the following:

• Email: store@amadana.pro

• Business Hours: Weekdays 10:00–17:00 (Closed on weekends and holidays)